FAQs
Have questions? We’ve got answers.
Browse our Frequently Asked Questions to learn more about Nexora’s digital products, ordering process, delivery, refunds, and support. If you can’t find what you’re looking for, feel free to contact us directly.
Products & Downloads
What types of products does Nexora offer?
What types of products does Nexora offer?
We offer digital marketing resources such as eBooks, video tutorials, business guides, and templates designed to help you build a successful business.
How do I access my digital purchase?
How do I access my digital purchase?
After payment confirmation, you will receive a download link on the confirmation page and via email. You can download your product immediately.
Can I get a physical copy of the products?
Can I get a physical copy of the products?
No, all our products are digital and delivered electronically. We do not offer physical copies.
Payment & Refunds
What payment methods are accepted?
What payment methods are accepted?
We accept all major credit cards and secure payment options available at checkout.
Can I get a refund if I don’t like the product?
Can I get a refund if I don’t like the product?
Due to the digital nature of our products, all sales are final. Refunds are only provided in specific cases such as duplicate charges or corrupted files (see our Refund Policy for details).
How do I request a refund?
How do I request a refund?
Contact us within 7 days of purchase at info@nexora.com with your order number and issue description.
Account & Security
Do I need an account to purchase?
Do I need an account to purchase?
No account is required. You can make purchases as a guest.
Is my payment information secure?
Is my payment information secure?
Yes. Payments are processed securely through trusted third-party providers, and we do not store your complete payment details.
Usage & Licensing
Can I share the products with others?
Can I share the products with others?
No. Our products are licensed for your personal or business use only. Sharing, reselling, or distributing is prohibited.
Can I modify or customize the products?
Can I modify or customize the products?
You may modify products for your own use, but you cannot distribute or sell modified versions.
Shipping & Delivery
How are digital products delivered?
How are digital products delivered?
Products are delivered instantly via download links on the order confirmation page and by email.
What if I don’t receive my download link?
What if I don’t receive my download link?
Check your spam or junk folder first. If you still can’t find it, contact us at info@nexora.com for assistance.
Support
How do I get support if I have questions or issues?
How do I get support if I have questions or issues?
You can reach us via email at info@nexora.com or phone at +39 3342055683. We aim to respond within 24-48 hours.
What should I do if I have trouble downloading my product?
What should I do if I have trouble downloading my product?
First, check your internet connection and ensure your device supports the file type. If issues persist, contact us with your order number so we can assist.
Can I get help with using the digital products?
Can I get help with using the digital products?
Yes! If you have questions about how to use or implement the products, feel free to reach out. We provide guidance and tips to help you get the most from your purchase.
How can I provide feedback or suggestions?
How can I provide feedback or suggestions?
We welcome your feedback! Send your comments or suggestions to info@nexora.com — your input helps us improve our products and services.