Shipping policy

Shipping Policy

At Nexora, we aim to make ordering simple and provide clear information about the delivery of your order.

Shipping Locations

Nexora currently ships to eligible addresses within the United States.

Shipping Cost

We currently offer FREE standard shipping on US orders.

Order Processing

Orders typically require processing before shipment. Processing times may vary depending on order volume, product availability, weekends and holidays.

Once your order has shipped, you will receive available tracking information by email.

Estimated Delivery Times

Delivery times vary depending on the destination and carrier. Estimated delivery information may be provided during checkout or once tracking becomes available.

Please note that delivery estimates are not guaranteed. Delays caused by carriers, severe weather, holidays or circumstances outside Nexora's control may occasionally occur.

Tracking

When tracking is available, tracking details will be sent to the email address provided with your order. Please allow time for the carrier's tracking system to update after your order has shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has entered fulfilment or has shipped, we cannot guarantee that the address can be changed.

Lost or Delayed Orders

If your order appears significantly delayed or tracking indicates a potential delivery issue, please contact us so we can investigate.

Multiple Shipments

In some circumstances, items within an order may arrive separately. Where applicable, separate tracking information may be provided.

Questions About Your Order

For questions regarding shipping or an existing order, please contact Nexora using the contact information provided on our website.