Refund policy

Return & Refund Policy

At Nexora, we want you to be satisfied with your order. If there is an issue with your product, please contact us as soon as possible so we can review the situation and help determine an appropriate resolution.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos or video showing the product and the problem. This information allows us to assess the issue and determine the appropriate resolution.

Where the claim is approved, Nexora may provide a replacement or refund, as appropriate.

Change-of-Mind Returns

Due to the nature of our fulfilment arrangements, we currently do not accept returns or provide refunds for change of mind, ordering the wrong item, or no longer wanting the product after it has been shipped.

Please review your order carefully before completing your purchase.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we cannot guarantee that it can be cancelled or modified.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Shipping charges, where applicable, are generally non-refundable unless the order was incorrect, damaged, defective, or otherwise eligible for reimbursement.

Missing or Undelivered Orders

If your tracking information indicates that your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment.

If an order is confirmed as lost in transit, we will work with you to provide an appropriate resolution.

Returns Without Approval

Please do not return products to the address shown on the shipping label or send products back without first contacting Nexora. Returns sent without prior approval may not be accepted or refunded.

Contact Us

For questions regarding returns, refunds, damaged products or order issues, please contact Nexora through the contact information provided on our website.